Refund/Return Policy

Last Updated: October 2, 2026

Thank you for purchasing from Motion Mistry. Because we primarily sell downloadable digital products and customized creative services, our refund policy differs from policies for physical goods.

Digital Products

After Effects projects, templates, project files, animation assets, and other downloadable products cannot normally be returned once they have been downloaded, accessed, or delivered.

Therefore, purchases of successfully delivered digital products are generally considered final, except where required by applicable law or where there is a verified technical problem with the supplied product.

Eligible Refund Issues

Please contact us if:

• You were charged more than once for the same order.
• You paid successfully but did not receive access to the purchased product.
• The downloaded file is corrupted or materially different from the product description.
• A technical problem originating from the supplied files prevents the product from functioning as described and we cannot provide a reasonable replacement or fix.

We may first attempt to resolve the issue by providing technical assistance, a corrected file, or a replacement download.

Change of Mind

We generally cannot provide refunds for downloaded digital products simply because the customer changed their mind, purchased the wrong product, or no longer needs the product.

Please carefully review the product description and compatibility requirements before purchasing.

Software Compatibility

A refund may not be available when a product cannot be used because the customer does not have the required version of Adobe After Effects, required third-party plugins, fonts, hardware, or other software clearly identified in the product description.

Custom Services

For custom video editing, motion graphics, map animation, or other personalized services, refund eligibility depends on how much work has already been completed.

If work has already started, amounts covering completed work and committed costs may be non-refundable. Any applicable refund will be assessed according to the circumstances and applicable law.

Refund Requests

When requesting assistance or a refund, please provide your order information, payment details sufficient to identify the transaction, and a clear description of the problem.

Approved refunds will normally be returned through the original payment method where supported.

Nothing in this policy limits any non-waivable consumer rights available under applicable law.